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National Emergency Tele-Critical Care Network (NETCCN) is designed to bring high quality emergency and critical care support to any bedside at any time.

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Disclaimer: NETCCN is an evolving COVID-19 clinical surge support capability that is currently composed of 4 clinical-technical teams each of whom have completed a six-month, three phase, competitive down-selection process to develop and deploy effective tele-critical care solutions for use at scale and able to rapidly deploy during a disaster. Clinical support is provided by a combination of commercial tele-critical care vendors and vetted volunteers helping to support hospitals in need during a declared emergency. All volunteers are vetted through an established process and are reviewed for performance according to protocol. Provision of clinical support to a healthcare system/hospital/facility/location is prioritized according to need and contingent upon current funding levels of the National Emergency Tele-Critical Care Network. Duration of support is dependent upon local conditions, available funding, and national requirements. Support services will be provided according to published clinical guidelines and best possible care given available local resources.

NETCCN Brief Overview

The National Emergency Tele-Critical Care Network project, (or NETCCN – rhymes with “Jetson”) addresses a critical problem for COVID healthcare: there is a shortage of critical care trained clinicians. NETCCN is an evolving network of clinical care teams that provide expert medical advice to anyone who needs it, wherever they may be, using network enabled mobile devices such as – cell phones, tablets, computers.

Fundamentally, NETCCN is designed to be easy to use and readily available. It can help with:

  • Quickly answering questions about managing critically ill patients
  • Tiered staffing models[1]
  • Reducing local caregiver task saturation by reducing documentation burden
  • Giving local experts downtime to recover
  • Remote home monitoring so patients can stay home or go home sooner
  • Providing other specialty services in short supply like palliative or hospice care

NETCCN is staffed by critical care experts from around the country. There are also opportunities for healthcare workers, especially those who may be isolated or quarantined but still able to work, to volunteer their support.

The NETCCN solutions are HIPAA compliant, cyber secure applications downloadable on iOS or Android phones or tablets.

Reference:
1. https://www.sccm.org/Blog/March-2020/United-States-Resource-Availability-for-COVID-19

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Are you a Healthcare Organization or a Hospital in need of COVID surge support?

If you are a healthcare organization or a hospital in need of COVID surge support and meet the NETCCN Support requirements listed below, please click the button below and fill out our survey.

NETCCN Support Requirements:

  • Waiver of state licensure requirements (i.e. cross state licensure for telemedicine) by law or executive order;
  • A local clinical, IT, and administrative champion willing and available to help solve problems together with the NETCCN partner. These individuals must complete demographic survey information for the hospital and be able to define/negotiate requested services;
  • Rapid disaster privileging for NETCCN remote experts (doctors, nurses, respiratory therapists, as needed);
  • Availability of personal or facility purchased mobile devices (cell phones or tablets); in some cases, a web interface can be used on a laptop or desktop computer;
  • Have sought or is seeking assistance through local and state public health departments to address critical care surge needs;
  • An acknowledgement that the credentialing office will accept NETCCN's standardized disaster privileging packets.

Request for Support

How to Volunteer?

NETCCN is in search of medical personnel volunteers. We are looking for two types of volunteers. Please click one of the following links below that best describes the type of volunteer you are:

Frequently Asked Questions

General FAQs:

What is the NETCCN technology?

  • National Emergency Tele-Critical Care Network (NETCCN) is a HIPAA-compliant cloud-based, low-resource, stand-alone health information management system for the creation and coordination of flexible and extendable “virtual critical care wards.”

What are secondary functions of the NETCCN applications?

  • Cohort patients in “virtual wards” and can assign local and/or remote care teams to these patients for consultation with the patient/patient designee or between care team members;
  • Facilitate simple documentation of patient demographics and important information for sharing across the care team;
  • Facilitate simple documentation of care team communications for the purpose of documenting recommendations and orders;
  • Allow documentation (notes, orders, etc.) to be transferred to local EMRs either by PDF or, in some cases, electronically.

What are future functions of the NETCCN applications?

  • Remote monitoring of patients using some wearables and/or some medical monitors.
  • Full EMR integration with major EMR vendors.
  • Remote control of some IV pumps and mechanical ventilators.

What NETCCN support requires?

  • Waiver of state licensure requirements (i.e. cross state licensure for telemedicine) by law or executive order;
  • A local clinical, IT, and administrative champion willing and available to help solve problems together with the NETCCN partner. These individuals must complete demographic survey information for the hospital and be able to define/negotiate requested services;
  • Rapid disaster privileging for NETCCN remote experts (doctors, nurses, respiratory therapists, as needed);
  • Availability of personal or facility purchased mobile devices (cell phones or tablets); in some cases, a web interface can be used on a laptop or desktop computer;
  • Have sought or is seeking assistance through local and state public health departments to address critical care surge needs;
  • An acknowledgement that the credentialing office will accept NETCCN standardized disaster privileging packets.

What NETCCN does not need?

  • Access to the local hospital network;
  • Installation of any hardware or wiring;
  • Insurance coverage;
  • Payment for disaster services (sustainment of service beyond government dictated time periods is not permitted unless it is purchased by the local hospital).

What equipment does my facility need to provide for this service?

  • The provider/patient side of NETCCN is designed to work with Android and iOS platforms. At a minimum, facilities will need mobile devices (cell phones or tablets); and in some cases, a web interface can be used on a laptop or desktop computer.

What are the requirements of my facility ahead of 'go live?'

  • Waiver of state licensure requirements (i.e. cross state licensure for telemedicine) by law or executive order;
  • A local clinical, IT, and administrative champion willing and available to help solve problems together with the NETCCN partner. These individuals must complete demographic survey information for the hospital and be able to define/negotiate requested services;
  • Rapid disaster privileging for NETCCN remote experts (doctors, nurses, respiratory therapists, as needed);
  • Availability of personal or facility purchased mobile devices (cell phones or tablets); in some cases, a web interface can be used on a laptop or desktop computer.

What training is provided to my staff to use this service?

  • NETCCN clinical teams will administer remote training prior to 'go-live' with remote support to ensure that your providers are familiar enough to become proficient with the solution.

Who are the personnel covering our patients?

  • Credentialed physicians, nurses, and other vetted medical personnel will provide support. These clinicians range from personnel that are highly experienced in providing virtual health support to vetted personnel temporarily providing virtual health support, during a specific public health emergency.

What are the requirements for my facility regarding medical staff privileges for NETCCN Providers?

  • Your facility will be required to provide medical staff privileges and emergency credentialing to allow for NETCCN providers to support your facility during the public health emergency.

Who owns the data that is collected?

  • Non-personally identifiable information is collected within the NETCCN system to facilitate government leadership decisions on resourcing of a public health emergency, such as COVID-19. NETCCN Clinical Teams are independent Tele-Medicine Services. Each may provide their own privacy policy and end-user license agreement.

I represent a hospital or healthcare system and have clinicians but am looking for an easy to deploy, easy to learn, low cost telemedicine solution. Can I license the NETCCN software for my hospital system?

  • NETCCN is currently evaluating this as an option. If you are interested in using a NETCCN technical platform to provide clinical services on your own to your own hospital/healthcare system, please contact us at: usarmy.detrick.medcom-usamrmc.mesg.netccn-operations-officer@mail.mil

Provider FAQs:

What are the requirements for me (as a provider) regarding medical staff privileges at the NETCCN?

  • Clinicians will need to provide a variety of documentation for review (see volunteer section above). Volunteers will need to complete a demographic survey to help us with screening you for services. Finally, volunteers will need to sign an affirmation acknowledging NETCCN expectations of them.

Will Providers be compensated?

  • Providers may volunteer or be compensated through the NETCCN Clinical Teams.

How long do I need to provide support to partner sites?

  • Volunteers are requested to provide support for at least 1 shift every week for as long as possible and ideally for the duration of support to a specific facility. Volunteers are fully empowered to rescind their support, especially when expertise is needed for their own facilities.

If I am isolated but healthy or quarantined, can I be a NETCCN performer?

  • Yes! You absolutely can continue to support the public health emergency response while quarantined by providing clinical support through the NETCCN capability.

What is the onboarding and training process?

  • Each clinical team has specific onboarding and training processes for enabling medical personnel to support the public health emergency response with their platform.

Can I bill for services?

  • Billing will be handled through each clinical team's specific processes.